Getting started with your Discord bot hosting

Your Discord bot hosting is managed through Pterodactyl, a web-based control panel. This guide covers the basics of finding your way around - see the other Discord Bot Hosting guides for specific tasks.

Logging in

1. Go to the panel URL from your welcome email (e.g. https://panel.alfieweb.com).
2. Log in with the email and password you set when your service was created.
3. On the dashboard, click your server's name to open it.

The server management screen

Once inside your server, you'll see a row of tabs on the left or top, depending on your screen size:

• Console - start/stop/restart your bot and see its live output.
• Files - upload, edit, and manage your bot's files in the browser.
• Databases - create MySQL databases if your bot needs one.
• Backups - create and restore backups of your server.
• Network - view allocated ports (most bots won't need to touch this).
• Startup - choose the version/entry point for your bot and set variables.
• Settings - rename your server, reinstall it, or find your SFTP details.

What we do and don't support

We keep the panel, server, and underlying eggs (Node.js, Python, and Java) running and available - that includes things like starting/stopping your server, file access, backups, and databases.

We do not provide code-level support - if your bot crashes or misbehaves because of a bug in its own code, that's something you (or your developer) will need to debug. What we can help with is anything at the hosting/panel level: the server won't start at all, files won't upload, you're locked out, etc. When in doubt, submit a ticket under Discord Bot Hosting and we'll let you know if it's something we can help with directly.