Creating an email account in DirectAdmin

Every DirectAdmin hosting plan lets you create your own email addresses on your domain (e.g. [email protected]) at no extra cost.

Creating the mailbox

1. Log in to DirectAdmin.
2. Click E-mail Accounts.
3. Click Create Mail Account.
4. In the Username field, enter the part before the @ (e.g. "info" for [email protected]).
5. Choose a strong password, or use the Create Random Password option.
6. Set a Quota (mailbox size limit) - 250-1000MB is a sensible starting point for a normal mailbox.
7. Click Create.

Your new address is ready to receive mail immediately.

Accessing your email

You have two options:

• Webmail (browser-based): go to https://yourdomain.com/webmail (or https://webmail.yourdomain.com) and log in with the full email address and password. No setup needed - good for checking mail from anywhere.
• A mail app (Outlook, Apple Mail, the Gmail app, etc.): add the account using these settings:
  • Incoming (IMAP): mail.yourdomain.com, port 993, SSL/TLS
  • Outgoing (SMTP): mail.yourdomain.com, port 465, SSL/TLS
  • Username: your full email address
  • Password: the mailbox password you set above

Most modern mail apps will detect these automatically if you just enter your email address and password.

Troubleshooting

• Mail bounces or "user unknown": double-check the address was typed correctly and that MX records for your domain point to our mail servers (see the DNS Management guide).
• Can't send, only receive: your outgoing mail server settings are usually the issue - confirm port 465 with SSL/TLS as above, and that "My outgoing server requires authentication" is ticked.
• Still stuck? Submit a ticket under Email Hosting with the exact error message you're seeing.